Returns

We want you to feel beautiful in every Noor piece. If something isn't quite right, we're here to make it easy.

Our window

You have 14 days from the date your order is delivered to request a return.

Condition

Items must be returned unworn, unwashed, with all tags attached and in their original packaging. We're unable to accept returns on items that have been worn, marked, or scented.

Non-returnable items

For hygiene reasons, sale items, accessories, and final-sale pieces cannot be returned or exchanged.

How to return

Email us at info@noorbynehal.com with your order number and the reason for return, and we'll send you the next steps.

Return shipping

Return shipping is the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked service, as we can't be responsible for items lost in transit.

Refunds

Once we've received and inspected your return, we'll process your refund to your original payment method within 5–7 business days. You'll receive an email confirmation as soon as it's done.

Faulty or incorrect items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we'll make it right.

For any questions, our inbox is always open: info@noorbynehal.com