Contact Us
Get in touch
We're a small, creative team and we care deeply about every order that leaves us. If you have a question, a concern, or just want to say hello, we'd love to hear from you.
The best way to reach us
Email is the best and fastest way to get in touch:
info@noorbynehal.comWe aim to respond to every email within 24 hours. If you email us at the weekend or on a UK public holiday, we'll get back to you on the next working day.
Before you email
To help us help you faster, please include the following where relevant:
- Your order number (starts with #)
- The email address used to place the order
- A photo (if your query is about a fault, damage, or an incorrect item)
- A clear description of what you need
What we can help with
- Order status and tracking
- Returns, refunds, and exchanges
- Product questions (sizing, fabric, styling)
- Faulty or incorrect items
- Wholesale, press, or collaboration enquiries
- General feedback — we read everything
Our response times
| Query type | Response time |
|---|---|
| General enquiries | Within 24 hours |
| Order and delivery questions | Within 24 hours |
| Returns and refunds | Within 24 hours |
| Faulty or damaged items | Priority — same working day where possible |
All times are working days, Monday to Friday, UK time.
Last updated: April 2026